How We Use Your Information
Opening an account means giving us information needed to provide gambling and related services. This policy covers what we collect and how we use it.
What do we collect
We collect the details you provide at registration and later, including your name, date of birth, contact details and requested documents. We also keep your account transaction history.
Technical records include logins, traffic data, browser and device information, weblogs, activity logs and other details recorded in our systems. We may receive information from online vendors and service providers, including fraud-prevention providers, when permitted.
Why do we use it
Your information lets us process bets, payments and other transactions. We use it to provide games and related services, manage your account, answer support requests and resolve technical problems.
It also supports identity and age verification, AML checks, fraud investigations, the detection of terms abuse and reviews of irregular gambling activity. We analyze customer trends, conduct research and statistical analysis using aggregated data, collect feedback and improve services. Information may also be used for litigation and other legal purposes.
We may first verify your information electronically. If that is not possible, we may ask for documents within 72 hours, such as photographic identification, proof of address, a bank or card statement, or a partly covered payment card.
When do we send promotions
If you agreed to receive marketing, we may use your contact details to send information about our products, services, promotions and selected partner offers. You can withdraw that choice in your account settings or through our support team.
Accepting a contest prize or winnings means you agree that your name or nickname may appear in our advertising and promotions with no extra payment, unless the law forbids it.
Who may receive information
Information may be handled by other businesses in our group, business partners, payment processors and providers supporting transactions, gaming content, hosting, marketing, analytics, service improvement and newsletters. Selected employees may access it when their duties require that access.
We may disclose information when required by law, to licensing, regulatory, government or law-enforcement authorities, to investigate fraud, or to protect our interests, players or others. A third party may receive it with your prior consent. If our business structure changes through a merger, acquisition or partial acquisition, customer information is likely to form part of the transfer, and players will be informed beforehand.
How long do we keep it
After your account closes, we keep personal information for as long as the law requires. Registration information and information supplied while the account operated must be retained for at least five years from your last transaction or account closure. It is then used only if competent authorities need it for financial or fiscal enquiries, fraud, money laundering or another investigation into illegal activity.
Our data protection officer oversees privacy questions and can be reached through our support team.