Terms of Play

These terms apply when you register, hold an account or use our casino. By continuing to use our services, you accept them and any changes that are in force.

Who can play

You must be 18 or older. You confirm that registering, playing and placing bets does not break the law where you live or where you access our services. We do not accept players from a number of countries, and we may change that restriction at our discretion.

You play personally, for entertainment and not as a professional. Our employees, and employees of our licensees, distributors, wholesalers, affiliates and subsidiaries, may participate only for testing, verification or similar purposes.

Your account belongs to you

You may have one account only. If we find duplicate accounts, we reserve the right to close both, combine them, reject or negate bets, and deactivate or revoke bonuses. We may also offset amounts owed to you against bonuses or amounts withdrawn in breach of these terms.

Give us true, accurate information that relates to you, and update it when it changes. Anonymous accounts and accounts under fictitious names are not accepted. Keep your username, password and other account details to yourself. Nobody else may use your account, accept a prize through it or play through it. You are responsible for unauthorized use made with your login details.

An account, its funds, winnings, deposits, bets, rights and claims cannot be transferred, sold, assigned, gifted or pledged. Transfers between accounts are forbidden. Your balance is not a bank account and earns no interest.

Paying in and taking money out

Every payment method you use must be yours and carry your name. We do not accept cash. A financial institution, card provider or other third-party processor may charge a fee, and you are responsible for that fee.

You may withdraw only through the last method used. A crypto deposit must be withdrawn to crypto. A card deposit must be withdrawn by wire transfer. After a voucher deposit, you may withdraw by wire transfer or crypto. Methods can be added or withdrawn at our discretion, and we may ask you to switch to another one.

The minimum withdrawal is 100 CAD. The current weekly limit is 1,500 CAD per calendar week. VIP Bronze and VIP Chrome members have a weekly cap of 500 CAD. You may make 4 withdrawals per calendar month without charge. Each further withdrawal carries a 60 CAD fee. We may change minimum amounts at our discretion. Deposit or withdrawal limits cannot be changed while a withdrawal is pending.

If your lifetime deposits are $500 or less, the most you may withdraw is 10 times the deposit that produced the winnings, less applicable fees. For example, a $20 deposit permits a maximum withdrawal of $200. Once you request that maximum, every remaining non-withdrawable balance is voided and removed. The rule still applies if the winning deposit was made before lifetime deposits passed $500, even when the total passes that point before your request.

If you have never deposited, winnings from a no-deposit bonus are capped at $100. A later deposit does not raise that cap. Unlocking that $100 takes one $15 deposit, made no later than 7 days after you hit the cap. It activates withdrawals, cannot be used to play and will be removed when the withdrawal is processed. If you miss the deadline, the current balance will be removed. Any remaining non-withdrawable balance is voided.

A deposit that has been used for play is not refundable. Where we believe someone is not playing at a fitting level and is profiting from exchange-rate swings, we may charge a reasonable conversion commission based on the XE daily rate.

What checks can we make

We retain the right to check your identity and age at any time. Checks may be electronic, or we may request identity, address, card or other evidence. Deposits and withdrawals may be blocked, and your account may be suspended, until verification is complete. If a completed age check shows that you are underage, winnings will be forfeited and the account will be closed.

Every withdrawal may be reviewed for AML compliance and audited before processing. We may refuse a request where money laundering or terrorist financing is suspected. A request that fails our audit can lead us to take back bonuses or winnings. We may withhold withdrawals while an investigation required by legal or regulatory obligations is in progress.

When an account may be suspended or closed

Suspected misuse, broken terms, illegal activity, fraud, money laundering, a security breach, chargebacks, cheating, underage play or play from a place where gambling is illegal can lead us to suspend or close an account or to block access to its funds. We may also suspend or close an account based on our judgment.

After a suspension, you may provide evidence addressing our concerns within 3 months. A chargeback may lead to suspension or closure, and we may confiscate the balance, including deposits and winnings, as an offset against it.

An account with no transactions for 180 continuous days becomes inactive and will be closed. Its balance will be forfeited. Ask support if you want to reopen it. You may also ask support to close your account.

How bets are settled

Read and understand the game and betting instructions before you commit. You are responsible for checking that a bet matches what you intended. Our electronic records are the final authority on a bet, its terms and the circumstances in which it was placed. The random number generator decides game outcomes, and its calculations are final.

If a server, software, communication, power or similar failure causes information to be lost and it cannot be recovered, a claimed bet that our records cannot confirm will not be accepted. If you notice or suspect a bug that produces unusual winnings, stop playing and report it promptly.

Exploiting bugs, errors, vulnerabilities, glitches or design flaws is forbidden. Where we suspect fraud, bug exploitation, underage play, illegal activity or non-compliance, we reserve the right to decline or negate bets, block withdrawals, retain deposits and withhold deposits, winnings or bonuses. Only winnings fairly obtained under these terms will be paid.

How bonuses affect play

Only one bonus may be active at a time. Each person, family, household address, email address, card number and shared IP environment can take part in a promotion through one account only. Cash Money is used before Bonus Money.

Bonus Money and free-spin money require 60 times wagering before withdrawal. Money awarded before your first deposit requires 150 times wagering. Table games, video poker and keno do not count. Bonuses are valid for 7 days after they are claimed, and an unmet playthrough means the current bonus balance is removed.

The withdrawal cap is 5 times the bonus for non-VIPs, VIP Bronze and VIP Chrome, 10 times for VIP Silver, VIP Gold and VIP Platinum, and 15 times for VIP Diamond and VIP Red Diamond. Amounts above the applicable cap are void and removed, along with the original bonus. Requesting a withdrawal means you give up the entire Bonus Money balance.

Special bonuses other than welcome bonuses or free spins carry 60 times wagering. Their cashout cap may be any amount up to $2,000, depending on the bonus. We reserve the right to change, cancel, supplement, reclaim or refuse bonuses and promotions under the applicable conditions.

NetEnt branded slots Vikings and Street Fighter are not offered in Canada, among other places.

Limits on our liability

For liability connected to a single transaction, our liability will not exceed the stake for that transaction. For all other matters, it will not exceed 500 CAD in aggregate.

You contract with a company incorporated under the laws of Curaçao, and Curaçao law governs these terms. A dispute goes to arbitration in Curaçao in English only after at least 30 days of trying to settle it. We may change these terms, and the English version prevails if another language conflicts with it.